Is it an Emergency?

tempSigns of an eye emergency include known trauma or sudden onset of cloudiness, severe redness, pain or loss of vision. The key element is the sudden onset as more gradual symptoms are much less likely to be an emergency.  There are only a small number of eye emergencies which need immediate care, but many situations which should be dealt with within a day or two of onset.

Any eye condition can be alarming and, while many are not true emergencies, a significant delay in treatment can result in irreversible changes rapidly in some situations. If the problem occurs after hours and you are unsure, you may wish to have the situation first evaluated by your general veterinarian or a local general emergency hospital. They will be able to make this assessment and will know how to reach one of the doctors at Veterinary Vision for consultation or referral if needed.

We absolutely accommodate true emergencies, but be aware that we are an appointment only facility and we do not accept unscheduled walk-ins. Call us at 650-551-1115 for advice and to make arrangements. More details available below.

Veterinary Emergency Hospitals in the Bay Area (not a comprehensive list)
What do I do?

For suspected eye emergencies, call our office phone number (650-551-1115 or 800-427-5367). If we are open, we will be able to talk you through the degree of emergency and schedule an appropriate appointment. If we are closed, please go to SAGE Redwood City.

SAGE Veterinary Centers

934 Charter Street

Redwood City, CA 94063


Self-Service PortalNeed to make an appointment, request medical records, leave a message for your medical team, or complete a RX refill request?

Your requests and inquiries will then be sent to our client service team who will be in touch with you within 24-72 hours, depending on the request. Our Veterinary Vision Self-Service Portal helps reduce high call volumes, hold times, and provides our pet parents the added convenience of digital capabilities to get in touch with us versus calling in.